Field Service (FS) and Project Operations (PO) both use the schedule board. They both have the concept of skills and roles. Similar you say. Well that’s what I initially thought but ..

My terminology is that ‘Roles’ is a first class citizen in Project Operation. By this I mean the functionality is superb. However in FS roles function is heavily curtailed as opposed to PO. This is to some degree understandable, due to the different nature of the product. But ..

The functionality has been built for PO (previously PSA), it would be beneficial to be included in FS to compare role required to complete a work order role with resource role when a dispatcher schedules a booking. Yes, you may say this is done by matching the skills, however ability to match roles would be very helpful. I see it as an easier way to match in multiple scenarios.

I have created a suggestion on the Field Service site. If so inclined, please vote it up.

Final note: remember not to look for role prices in FS, but rather use price list items.